How are we doing?

Question 1: When you initially contacted Jordan River Animal Hospital to schedule your appointment, was the technician: Friendly? Helpful? Did they schedule you a appointment that was convenient for you and your pet?

Question 2: At the time of your pet's appointment, was our front desk team:

Courteous and Friendly
Rushed and Impatient
Bored and Uninterested
Not Applicable

Question 3: How long did you wait beyond your scheduled appointment time for either a technician or Doctor to come into the room?

0-5 minute
5-10 minutes
10-15 minutes
20 minutes or longer
not Applicable

Question 4: When the Technician came in to greet you, did they introduce themselves and welcome you and your pet? Did they help you feel comfortable?

Question 5: Do you feel that the Technician was interested in you and your pet? Did they show concern for the issues you wanted to address?

Question 6: What was the demeanor of your Veterinarian? Examples Include: Attentive, Rushed, Concerned, Friendly, Distracted, Inconsiderate. Which Veterinarian did you see?

Question 7: Do you feel that the Veterinarian spent an appropriate amount of time with you and your pet?

Question 8: Do you feel that the Veterinarian's exam of your pet was thorough? Is there anything else you would like to share about this visit?

Question 9: What could be improved next time you visit?

Company Name